Terms and Conditions

GENERAL TERMS AND CONDITIONS

1. BASIC PROVISIONS
These General Terms and Conditions regulate the ordering, payment, delivery, and complaints regarding products offered in the web shop klara-jewelry.com, owned by the trade business KLARA, Obala dr. Ante Starčevića 29, Cavtat, OIB (VAT ID): 97145140010 (hereinafter: the Seller), as a business relationship between the Seller and visitors to the web shop, or buyers of products (hereinafter: the Buyer).

1.1. Definitions:
The Buyer is any adult and legally capable person who accepts these Terms and orders a product. The sales contract is considered concluded the moment the Seller sends an order confirmation to the Buyer’s email address.
A Visitor is any person who accesses the site without making a purchase. By registering or submitting an order, the Buyer confirms that they are familiar with these Terms and accept them in full.

1.2. Authenticity of photographs and copyright
Product photographs are illustrative. Due to manual production and different screen calibrations, minor deviations in color and details are possible and are not considered product defects.
The content on the site (logo, photos, texts, and jewelry designs) is protected by copyright. Any unauthorized use or copying of the content is strictly prohibited.

1.3. Changes to the General Terms
The Seller reserves the right to change these General Terms at any time, and the changes take effect upon publication on this website.

1.4. Accuracy of information
The Buyer is responsible for the accuracy and completeness of the information entered during registration or ordering. The use of another person's personal data is not permitted.

2. CONCLUSION OF CONTRACT AND PRODUCTS

2.1. The sales contract is considered concluded at the moment the Seller confirms receipt of the order via email.

2.2. Product characteristics: All items are made of silver, gold-plated silver, or gold and are described in detail next to each product.

2.3. Product photographs are illustrative; due to screen settings and manual production, minimal deviations in color or details are possible and are not considered a defect.

2.4. Availability: In the event that the ordered product is currently out of stock, the Seller will inform the Buyer and offer a replacement product or a refund of the paid amount. In that case, the order is considered canceled without further obligations on the part of the Seller.

3. ORDERING, PRICES, AND PAYMENT

3.1. Ordering process: Purchases are made via the Web shop by filling out the electronic order form.

3.2. Prices: Stated in euros (€), include VAT, and are valid at the time of the order. The Seller reserves the right to change prices, except for already confirmed orders.

3.3. Payment methods:

• via Monri Payment Gateway: card payments (accepted cards: Visa, Mastercard, Maestro, Diners), Apple Pay, and Google Pay

• cash on delivery

• internet banking

• PayPal

3.4. Invoice: After a successful purchase, the invoice will be delivered to the Buyer in electronic form to the email address provided during the order.

3.5. Data security:

The confidentiality of your data is protected and secured using the latest version of TLS encryption. Online payment websites are secured using the Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data encryption procedure to prevent unauthorized access during transmission.

This enables secure data transmission and prevents unauthorized access to data during communication between the user and the Monri WebPay payment system and vice versa.

The Monri WebPay payment system and financial institutions exchange data via their virtual private network (VPN), which is also protected from unauthorized access.

Monri Payments is a PCI DSS Level 1 certified payment service provider, regulated by Visa and Mastercard rules.

Credit card numbers are not stored by the Merchant and are not available to unauthorized personnel.

4. DELIVERY, DEADLINES, AND RISKS

4.1. Territory: Product delivery is carried out by the delivery services GLS and Hrvatska pošta. For international shipments, delivery is carried out by DHL.

4.2. Delivery cost: For all orders with a value above €100.00, delivery is free. For orders of a lower value than €100.00, the delivery cost is calculated automatically at checkout and is clearly visible to the Buyer before order confirmation.

For international orders, the delivery cost depends on the destination country and is calculated and displayed to the Buyer during the purchase process, before confirmation and payment of the order.

4.3. International shipments: During delivery outside the borders of the European Union, all possible customs costs, import duties, and local taxes in the country of import are borne exclusively by the Buyer. The Seller has no influence on these costs or the customs process.

4.4. Deadlines: The Seller undertakes to process and hand over the order to the delivery service within 3 to 5 working days from the visible payment. Delivery deadlines depend on the service provider (GLS and Hrvatska pošta) and the recipient's address.

For international shipments, the delivery deadline depends on the destination country and usually amounts to up to 10 working days from the moment DHL picks up the shipment. For shipments delivered to countries outside the European Union, the delivery deadline may be longer due to customs procedures, local regulations, or other circumstances over which the Seller and the delivery service have no direct influence.

4.5. Transfer of risk: The risk of accidental damage and destruction of the product passes to the Buyer at the moment they, or a person authorized by them to receive the shipment, accept the product from the delivery service. We advise Buyers to visually inspect the package upon receipt and, in case of visible damage to the packaging, immediately submit a complaint to the delivery person.

5. UNILATERAL TERMINATION OF CONTRACT AND PRODUCT RETURN

5.1. Right of termination: The Buyer has the right, without stating reasons, to terminate the contract within 14 days of receiving the goods, provided the product is completely unworn, undamaged, and in its original packaging.

5.2. Exceptions to the right of return: According to Art. 79 of the Consumer Protection Act, these relate to:
a) Personalized jewelry: Products made to the buyer's specifications are not subject to return.
b) Earrings: Due to hygienic and health reasons, the return of earrings is not possible if the security seal on the packaging has been removed or visibly damaged.

5.3. Return cost: The direct costs of returning goods (postage and shipping costs) are borne entirely by the Buyer.

5.4. Refund: The refund of the paid amount will be made no later than 14 days from the day of receiving the notice of termination, provided the Seller has previously received the returned goods and confirmed their condition (unworn and undamaged).

5.5. Termination form: The Buyer may exercise their right to terminate the contract by filling out the official document found at the following link: Unilateral contract termination form.

5.6. The Seller will deliver confirmation of receipt of the termination notice to the Buyer via email without delay.

6. COMPLAINTS PROCEDURE AND EXCLUSION OF WARRANTY

6.1. Liability for defects: The Seller is liable for material defects of the product (silver, gold, and craftsmanship) that existed at the time of the transfer of risk to the Buyer, in accordance with the provisions of the Law on Obligations.

6.2. Exclusion of warranty: The warranty does not apply to damages caused by:
 Mechanical means (breaking of chains, crushing of rings, impacts).
 Inadequate storage and exposure to chemicals (perfumes, chlorine, humidity).
 Normal wear and tear during use (natural wearing off of the gold-plated layer, minor scratches).
To ensure the longevity of your jewelry, be sure to read our: Jewelry maintenance guide

6.3. Transport damage: The Buyer is obliged to inspect the shipment immediately upon receipt. If there is visible damage to the package or the product itself caused during transport, the Buyer is obliged to report it immediately to the delivery person and, if possible, draw up a damage report.

6.4. Complaints procedure: In the event of a justified complaint (material defect of material or workmanship), the Buyer is obliged to notify the Seller via email webshop@klara-jewelry.com. The Seller will, at their own expense, rectify the defect, replace the product, or issue a refund within the legal deadline.

7. COMPLAINTS AND DISPUTE RESOLUTION

7.1. Submitting a complaint: The Buyer has the right to submit a written complaint regarding the provided service or the purchased product via email address: webshop@klara-jewelry.com or by mail to the Seller's registered address.

7.2. Response deadline: The Seller undertakes to confirm receipt of the complaint and to respond to it in writing within 15 days of the day of receiving the complaint.

7.3. Out-of-court dispute resolution: In the event of a dispute, the Buyer and the Seller will strive to resolve it amicably. If this is not possible, the Buyer has the right to initiate a consumer dispute resolution process via the European Online Dispute Resolution platform (ODR platform) at the link: https://ec.europa.eu/consumers/odr.

7.4. Jurisdiction: For all disputes that are not resolved amicably or via the ODR platform, the court according to the Buyer's residence within the EU, or the court at the Seller's registered address for other cases, is competent, in accordance with the laws of the Republic of Croatia.

8. LIABILITY AND USE OF THE SITE

8.1. Limitation of liability: The Seller makes maximum efforts to ensure the content of the Web shop is accurate and up-to-date, but is not liable for accidental damages arising from the use of the website or unintentional errors in the content.

8.2. Technical equipment: The Seller is not responsible for errors in operation, internet connection interruptions, or potential damage to the Buyer's computer equipment incurred during the use of the Web shop.

8.3. Lawful use: Use of this website for illegal purposes, transmission of malicious software, or any form of system abuse is prohibited.

8.4. Account termination: The Seller reserves the right to immediately terminate the Buyer's user account or disable access to the site in the event of any behavior considered a failure to comply with these General Terms or an attempt at fraud.

9. PROTECTION OF PERSONAL DATA

9.1. All information regarding the processing of your data, cookie policy, and data subject rights can be found in our Privacy Policy.