Delivery and shipping
Delivery
The Seller, in agreement with the buyer, sends goods via third-party courier services.
For deliveries within Croatia, we use the courier services GLS and Hrvatska pošta (HP).
GLS allows for delivery to the buyer's address or a parcel locker of their choice, while delivery via Hrvatska pošta is currently performed exclusively to home addresses.
For international shipments, we use the courier service DHL. Delivery availability depends on the destination country.
The shipping cost depends on the destination country and is displayed to the buyer during the checkout process, before completing and paying for the order.
For shipments delivered to countries outside the European Union, additional costs may arise, such as customs duties, import levies, taxes, or other local fees. These costs are not included in the product price or shipping cost and depend on the regulations of the destination country. Any additional costs are borne by the buyer.
The buyer may contact the Seller if they have additional questions regarding shipping options or methods.
Delivery Time
For deliveries within Croatia, the delivery time is 5 to 7 working days.
For international shipments, the delivery time depends on the destination country and is generally up to 10 working days from the moment DHL picks up the shipment.
For shipments delivered to countries outside the European Union, the delivery time may be longer due to customs procedures, local regulations, or other circumstances beyond the direct control of the Seller and the courier service.
After 2 (two) days have passed from the scheduled delivery date, the buyer is obliged to inform the Seller of the non-delivery of the shipment so that the cause can be determined and the necessary steps taken.
If the buyer (or the recipient specified in the order) fails to accept the shipment from the courier, the shipment will be returned to the Seller.
Contact
For any additional questions regarding delivery, you can contact us via email: nikolina@klara-jewelry.com
